Wednesday, November 19, 2008
Customer Satisfaction Survey
 
1. On a scale from 1 to 5 where 1 represents Extremely Dissatisfied and 5 represents Extremely Satisfied, how would you rate your level of overall satisfaction with Gold Canyon Bank?
 
1
2
3
4
5
NA
  
   
   
2. Why do you say that? What specifically are you satisfied or dissatisfied with Gold Canyon Bank?
 
   
3. How likely are you to recommend Gold Canyon Bank to a friend or relative?
 
   
4.
  Excellent
Very Good
Good
Fair
Poor
   
5.

On a scale from 1 to 5 where 1 represents Extremely Dissatisfied and 5 represents Extremely Satisfied, how would you rate your level of satisfaction in regards to customer service.  

 
1
2
3
4
5
NA
  
   
   
6.

On a scale from 1 to 5 where 1 represents Extremely Dissatisfied and 5 represents Extremely Satisfied, how would you rate your level of satisfaction with Gold Canyon Bank’s account types.
 
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2
3
4
5
NA
  
   
   
7. Thinking about your most recent contact with Gold Canyon Bank, how would you rate the representative’s overall knowledge and ability to help you?
  Excellent
Very Good
Good
Fair
Poor
   
8. How long have you been a customer of Gold Canyon Bank?
 
   
9. Please list the top three reasons you initially became a customer of Gold Canyon Bank.
  1.
  2.
  3.
   
10.

Please list any additional account types or services that you would like to see Gold Canyon Bank offer in the future.
 
   
 

May we contact you regarding your comments?   If Yes please provide contact information:
  Name:  
  Email Address:
  Telephone:
   
 
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account information or any non-public personal information which could be used to identify you.		   

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Our Branches
 
Kings Ranch Office
6641 S. Kings Ranch Road Suite #2
Gold Canyon, Arizona 85218
Ph. 480.474.2005
Fax. 480.474.2006
Hours 9:00 A.M. – 5:00 P.M.
Monday – Friday
Hours 8:00 A.M. – 11:00 A.M.
Saturday
 
Olive Business Park Office
9299 West Olive Suite 601
Peoria, Arizona 85345
Ph: 623.594.7351
Fax: 602.474.2006
Hours 9:00 A.M. – 5:00 P.M.
Monday – Friday
  


Our Loan Centers
 
Carefree/Cave Creek
7301 E. Sundance Trail Suite B102
P.O. Box 6028
Carefree, Arizona 85377
Ph: 480.214.4772
 
Scottsdale
6240 E. Thomas Road Suite 101
Scottsdale, Arizona 85251
Ph: 602.568.0850
  

 
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